1
Recent Files
Recording_01_12345
Call Transcript_01_1..
See all
1
Messages
New SMSNew Private Message
Me to Close Friends
May 15

I'm not available this weekend. Something came up at work.

Me to West Family
Feb 05

Dinner will be moved to 8:00 PM at Mike's house.

Me to College Friends
Jan 28

John is having a party at Friday. You are all invited.

View All
1
15 January 2022
Weekly Meeting
Project Follow up
See all
Actions
Help
Home
Call
Voicemail
SMS/Chat
1
Email
1
Video Call
1
Contacts
Activity

Hello, Will!

Welcome back to your dashboard.
S
Softphone (72519084):
Connected

Notifications

10
58

Scheduled Calls

5

Total Amount of Calls

Total Amount of Leads

Inbound Close Rate

Daily
85%
78 of 96
+12%
Weekly
72%
391 of 432
-2%

Inbound Close Rate

Daily
85%
78 of 96
+12%
Weekly
72%
391 of 432
-2%

Calls on Queue

6

Customer Retention

96%

Recent Activities

Nancy Carson

We’re expecting a big amount of calls today, move throught them swiftly.

15

3

15min 2s

Carla Sanders

20% Event Insurance. Good thru 6/1/2014

4

16

2min 2s

Tommie Roberts

All sales questions should be transferred to Mark Spencer (ext. 2129)

2

3

--

Chester Potter

Long weekend is coming up, expect more calls today

8

6

--

Floyd Alexander

It’s the last day of the special so make sure to mention that on the calls.

1

2

--

Favorites

NAME
COntact Details
Actions

Amandine Smith

+1 (415) 763-1252

Alex Woods

+1 (415) 366-3422

Robert Mendex

+1 (415) 847-9752

Ben Lucas

+1 (415) 764-7535

Ruth Henderson

+1 (415) 741-9766

Jack Richards

+1 (415) 563-9783

Lisa Banks

+1 (415) 853-8535

Live Call Details

09 Dec’21, 6:15 am
Outgoing call made from
Sales
Freshdesk
Alex Woods
Global Queue
Call Summary

call recording

0:09

call Duration

00m 00s

Wait TIme

00m 00s

handle time

00m 00s

BIlling time

00m 00s

short abandon

00m 00s

call cost

00m 00s

cost payable

00m 00s

IVR TIME

00m 00s

queue time

00m 00s

ringing time

00m 00s

Call Lifecycle

call Duration

00m 00s

Wait TIme

00m 00s

Corporate Sales

09 Dec’21, 6:15 am
We’re expecting a big amount of calls today, move throught them swiftly.
Call Summary

call recording

0:09

call Duration

00m 00s

Wait TIme

00m 00s

handle time

00m 00s

BIlling time

00m 00s

short abandon

00m 00s

call cost

00m 00s

cost payable

00m 00s

IVR TIME

00m 00s

queue time

00m 00s

ringing time

00m 00s

Call Lifecycle

call Duration

00m 00s

Wait TIme

00m 00s

Betty Cooper
Betty Cooper added
Me, 12:07 pm
I will transfer a call to you.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Mike Combs
Mike Combs added
Me, 12:07 pm
Sounds like you need some help...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Check Signal
Refresh
Softphone (72519084)
Restart Station
Volume
Microphone
Default - Plantronics BT600
Speaker
Default - Plantronics BT600
Video Camera
Default
Mute
Mic

New Broadcast

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
CancelSend

New Instant Message

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
CancelSend

Logout

Confirm by selecting a logout reason code.

Email
CancelConfirm

Request Help

Submit a Help Request to:

Inbound
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
CancelConfirm
Dialer
Outbound
Inbound
Tickets
Contacts
Recent
Transcript
Notifications
Profile

Dialer

Outbound on: Sales Line
1
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
*
0
#
Call
Available
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Incoming Call

Outbound on: Sales Line
Michael Scott
Vector Solutions
+919486362996
REJECT
ACCEPT
TRANSFER

Outbound on: Sales Line

Michael Scott
Vector Solutions
+919486362996
0:20
RECORDINGRECORD
HOLDUNHOLD
TRANSFERMUTEPARKCONFERENCEOPEN KEYPADDETAILS
END CALL

Outbound on: Sales Line

Michael Scott
Vector Solutions
+919486362996
RECORDINGRECORD
HOLDUNHOLD
TRANSFERMUTEPARKCONFERENCEOPEN KEYPADDETAILS
END CALL

Outbound on: Sales Line

Michael Scott
Vector Solutions
+919486362996
Warm Transfer
Barbara Summers (00..
OPEN KEYPAD
COMPLETE TRANSFERCANCEL TRANSFER
END CALL

Outbound on: Sales Line

Michael Scott
Vector Solutions
+919486362996
0:20
RECORDINGRECORD
HOLDUNHOLD
TRANSFERMUTEPARKCONFERENCEOPEN KEYPADDETAILS
CONFERENCE
Michael Scott
Jesse Ander..
William Poll..
Richard Perk..
Keira Stratfo..
Robert Plant
END CALL

Call logs

Inbound call with Michael Scott
+919486362996
Inbound call with Michael Scott
+919486362996
Inbound call with Michael Scott
+919486362996
Inbound call with Alex Jones
+919486362996
Inbound call with Michael Scott
+919486362996

Contacts

Michael Scott
+919486362996
301
Michael Scott
+919486362996
302
Michael Scott
+919486362996
303
Michael Scott
+919486362996
304
Michael Scott
+919486362996
305
Michael Scott
+919486362996
306
Michael Scott
+919486362996
307
Michael Scott
+919486362996
308
‍
Michael Scott
+919486362996
309
‍
Michael Scott
+919486362996
310
‍

Recent Tickets

TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #30
an hour ago
Add Call Notes
Add Call Notes
Save Note
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Phone
Transaction
Agents
Queues
RECENT CALLS
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
TRANSACTION INFORMATION
Caller Name:
Robert Plant
Phone Number:
6023173888
Customer:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Channel Number:
16692207603
Channel Number:
16692207603
Dave Michaels
+919486362996
Jonathan Henderson
+919486362996
Amandine Smith
+919486362996
Peter Matthews
+919486362996
Peter Matthews
+919486362996
QUEUE LIST
TICKET #32
Call with Robert Plant on Tu...
Receive
TICKET #33
Call with Robert Plant on Tu...
Receive
TICKET #34
Call with Robert Plant on Tu...
Receive
TICKET #35
Call with Robert Plant on Tu...
Receive
Inbound call with Alex Jones
+919486362996
an hour ago
CALL ANALYTICS
TRANSACTION INFO
CALL
Interaction 2/3
Time: 10/10/2022
Employee: Sheila Ferver
Customer: Bill Gates
1x
13:45 / 18:14
HIDE TRANSCRIPT
Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

Sales manager
00:31

We understand, and what is the main goal of your brand?

Customer
00:35

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
CALL ANALYTICS
SCREEN
TAGS
00:00
CRM
00:00
Start Call
00:20
Agent Confused
00:30
Customer is angry
00:45
Customer complains
00:55
Agent repeats explanation
01:25
Hold
01:35
Resume
01:55
Agent repeats explanation
02:30
Customer is satisfied
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Live Call

Michael Scott

Vector Solutions
+919486362996
1:05
transfer..
set disposition
interaction
History
SCript
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
20 Interaction(s)
Yesterday
9:20 am
Processsed
Show LessShow More
Cluster: Business
Conv: Topic
Attributes: Follow Up, Warranty
Topic Thread:
Priority: None

Can you send me the details for the custom plan?

Michael Scott Dec 9, 7:32 PM

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Hanna Korsgaard Dec 9, 7:32 PM

Thanks for your help, it’s fairly urgent.

Michael Scott Dec 9, 7:32 PM

Can I transfer my warranty to another person, assuming I have all the receipts and the warranty is still valid?

Michael Scott Dec 9, 7:32 PM

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Hanna Korsgaard Dec 9, 7:32 PM

Thanks for your help, it’s fairly urgent.

Michael Scott Dec 9, 7:32 PM
Introduction

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

Question 1:

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

Question 2:

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

After Call Work

Michael Scott

Vector Solutions
+919486362996
1:05
transfer..
set disposition
interaction
History
SCript
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
20 Interaction(s)
Yesterday
9:20 am
Processsed
Show LessShow More
Cluster: Business
Conv: Topic
Attributes: Follow Up, Warranty
Topic Thread:
Priority: None

Can you send me the details for the custom plan?

Michael Scott Dec 9, 7:32 PM

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Hanna Korsgaard Dec 9, 7:32 PM

Thanks for your help, it’s fairly urgent.

Michael Scott Dec 9, 7:32 PM

Can I transfer my warranty to another person, assuming I have all the receipts and the warranty is still valid?

Michael Scott Dec 9, 7:32 PM

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Hanna Korsgaard Dec 9, 7:32 PM

Thanks for your help, it’s fairly urgent.

Michael Scott Dec 9, 7:32 PM
Introduction

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

Question 1:

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

Question 2:

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea commodo consequat. Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim qui blandit praesent luptatum zzril delenit augue duis dolore te feu

Transfer

Transfer to:

Barbara Summers (0003, AgentCSR_bsummers@abc...
Show Transfer Options
Hide Transfer Options
Type
Warm
Cold
if not answered within
(minutes)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Cancel
Disposition
Transferred To...
Initiate Transfer

Conference

Transfer to:

Barbara Summers (0003, AgentCSR_bsummers@abc...
Show Conference Options
Hide Conference Options
Type
Warm
Cold
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Cancel
Disposition
Transferred To...
Initiate Conference

Incoming Call from +919486362996

Michael Scott
Vector Solutions
+919486362996
Michael Scott
Global Queue
REJECT
ACCEPT
Caller disconnected