1
Messages
Me to Close Friends
May 15

I'm not available this weekend. Something came up at work.

Me to West Family
Feb 05

Dinner will be moved to 8:00 PM at Mike's house.

Me to College Friends
Jan 28

John is having a party at Friday. You are all invited.

View All
Help

Chat

Today
Martin Row
Today, 8:13 am
Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now
Suzanne Harrison
Today, 2:25 pm
Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now
July
Paul Lindsey
07/01/22, 4:25 pm
Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now
Willard Sullivan
07/08/22, 4:15 pm
Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now
June
Jan Newman
06/15/22, 10:34 am
Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now
Preview Chat

Kate Young

Today, 9:16 am
Profile: ABC Sale Support
Persona: New Lead
Preview Chat

Keira Stratford

Today, 9:16 am
Profile: ABC Sale Support
Persona: New Lead
Chat

Martin Row

Read
Star
Trash all
Archive
Later Today
Tomorrow
Next Week
Pick
Move
Pin
Other
Mute
Auto Archive
Block
Call Now

Can you give me details about your pricing?

ABC Sale Support
Today, 9:16 am
View Details
Hide translate option
Show translate option
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?
Translate to:

Can you give me details about your pricing?

Image1.png
2.4 MB
3:15
recipe.mp4
2.4 MB
Today, 9:16 am
Chat

Messages and calls are end-to-end encrypted. No one outside of this chat, not even WhatsApp, can read or listen to them. Tap to learn more.

Yesterday

Your security code with WABetainfo changed. Tap to learn more.

Thank for reaching out to us. We'll transfer you to our customer support.

Message sent
Chat
Today, 9:16 am

Thank for reaching out to us. We'll transfer you to our customer support.

Message sending failed
Chat
Today, 9:16 am

Thank for reaching out to us. We'll transfer you to our customer support.

Sending...
Chat
Today, 9:16 am
Today

Can you give me details about your pricing?

3:15
call recording.mp3
Today, 9:16 am
Chat

Thank for reaching out to us. We'll transfer you to our customer support.

Today, 9:16 am
Chat
report.doc

2:15pm

2.4 MB

fullreport.pdf

2:15pm

2.4 MB

Today, 9:16 am
Chat
attachments
Image
Videos
Audio
Document
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

Chat

Unknown

3:18
transfer..
set disposition

No active web visit

I haven't received instructions on how to set up...

ABC Sale Support
Today, 9:16 am
View Details
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?

I haven't received instructions on how to set up my account.

Today, 9:16 am

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Today, 9:16 am
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

Chat

Unknown

4:07
transfer..
set disposition

No active web visit

I'm having an error installing the application.

ABC Sale Support
Today, 9:16 am
View Details
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?

I'm having an error installing the application. Can you check the error that I'm getting?

Today, 9:16 am

Thank for reaching out to us. We'll transfer you to our customer support.

Today, 9:16 am
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

Chat

Unknown

5:36
transfer..
set disposition

No active web visit

I haven't received my confirmation email.

ABC Sale Support
Today, 9:16 am
View Details
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?

I haven't received my confirmation email. Can you resend the confirmation link to activate my account.

Today, 9:16 am

Thank for reaching out to us. We'll transfer you to our customer support.

Today, 9:16 am
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

Chat

Kate Young

3:17
transfer..
set disposition

No active web visit

Warranty details, can I transfer warranty?

ABC Sale Support
Today, 9:16 am
View Details
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?

Can I transfer my warranty to another person, assuming I have all the receipts and the warranty is still valid?

Today, 9:16 am

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Today, 9:16 am

Thanks for your help, it’s fairly urgent.

Today, 9:16 am
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

Chat

Keira Stratford

3:17
transfer..
set disposition

No active web visit

Can you send me the details for the custom plan?

ABC Sale Support
Today, 9:16 am
View Details
Name: John Smith
Email:  johnsmith@company.com
Question: Warranty details, can I transfer warranty?

Can you send me the details for the custom plan?

Today, 9:16 am

Thank for contacting us about your warranty. I’m happy to say that it is possible to transfer it to another person.

Today, 9:16 am

Thanks for your help, it’s fairly urgent.

Today, 9:16 am
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Empty contact list

No recent activities

No chat interaction selected

Betty Cooper
Betty Cooper added
Me, 12:07 pm
I will transfer a call to you.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Mike Combs
Mike Combs added
Me, 12:07 pm
Sounds like you need some help...
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Dialer
Outbound
Inbound
Tickets
Contacts
Recent
Transcript
Notifications
Profile

Dialer

1
2
ABC
3
DEF
4
GHI
5
JKL
6
MNO
7
PQRS
8
TUV
9
WXYZ
*
0
#
Call
Available
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Incoming Call

Michael Scott
Vector Solutions
+919486362996
REJECT
ACCEPT
TRANSFER

Outbound on: Sales Line

END CALL

Outbound on: Sales Line

END CALL

Outbound on: Sales Line

Michael Scott
Vector Solutions
+919486362996
Warm Transfer
Barbara Summers (00..
OPEN KEYPAD
END CALL

Outbound on: Sales Line

CONFERENCE
Michael Scott
Jesse Ander..
William Poll..
Richard Perk..
Keira Stratfo..
Robert Plant
END CALL

Call logs

Inbound call with Michael Scott
+919486362996
Inbound call with Michael Scott
+919486362996
Inbound call with Michael Scott
+919486362996
Inbound call with Alex Jones
+919486362996
Inbound call with Michael Scott
+919486362996

Contacts

Michael Scott
+919486362996
301
Michael Scott
+919486362996
302
Michael Scott
+919486362996
303
Michael Scott
+919486362996
304
Michael Scott
+919486362996
305
Michael Scott
+919486362996
306
Michael Scott
+919486362996
307
Michael Scott
+919486362996
308
Michael Scott
+919486362996
309
Michael Scott
+919486362996
310

Recent Tickets

TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #31
Call with Robert Plant on Tu...
an hour ago
TICKET #30
an hour ago
Add Call Notes
Add Call Notes
Save Note
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
RECENT CALLS
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
Dave Michaels
+919486362996
Details
History
Call Again
TRANSACTION INFORMATION
Caller Name:
Robert Plant
Phone Number:
6023173888
Customer:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Channel Number:
16692207603
Channel Number:
16692207603
Dave Michaels
+919486362996
Jonathan Henderson
+919486362996
Amandine Smith
+919486362996
Peter Matthews
+919486362996
Peter Matthews
+919486362996
QUEUE LIST
TICKET #32
Call with Robert Plant on Tu...
Receive
TICKET #33
Call with Robert Plant on Tu...
Receive
TICKET #34
Call with Robert Plant on Tu...
Receive
TICKET #35
Call with Robert Plant on Tu...
Receive
Inbound call with Alex Jones
+919486362996
an hour ago
CALL ANALYTICS
TRANSACTION INFO
CALL
Time: 10/10/2022
Employee: Sheila Ferver
Customer: Bill Gates
13:45 / 18:14
Customer
00:30

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind
what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

Sales manager
00:31

We understand, and what is the main goal of your brand?

Customer
00:35

And what we basically wanted to do was we wanted to take all the good things that were working for these brands into consideration while designing our website.
And of course keep in mind what not working for them so that we dont incorporate. Or we dont make the same kind of mistakes

TRANSACTION INFORMATION
Caller Name:
Alex Jones
Phone Number:
6023173888
Customer:
Company:
Subject:
Channel Name:
Sales Inbound
Channel Number:
16692207603
Call Duration:
00:25:30
Call Time:
01/15/2022 09:45PM
Call Evaluation:
CALL ANALYTICS
00:00
CRM
00:00
Start Call
00:20
Agent Confused
00:30
Customer is angry
00:45
Customer complains
00:55
Agent repeats explanation
01:25
Hold
01:35
Resume
01:55
Agent repeats explanation
02:30
Customer is satisfied
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Live Call

Michael Scott

Vector Solutions
+919486362996
After Call Work

Michael Scott

Vector Solutions
+919486362996

Transfer

Transfer to:

Show Transfer Options
Hide Transfer Options
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Conference

Transfer to:

Show Conference Options
Hide Conference Options
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Incoming Call from +919486362996

Michael Scott
Vector Solutions
+919486362996
Michael Scott
Global Queue
Caller disconnected